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About Us

To make your purchase as simple as possible, please refer to the detailed store policies listed below.

Business Hours
10am-5pm (CST) Monday-Friday
Closed Saturday and Sunday

Contact Us
Contact us with your questions, comments, and complaints.

Frequently Asked Questions (FAQ)
Coming soon!

Customer Testimonials
What some of our customers have to say.

Store Availability
Ordering is available to the following nations:

Payment
The Global Hemp Store is built on the Yahoo! Store^™ platform. All credit card transactions are encrypted for security. We accept American Express, Discover, MasterCard, and Visa.

Sales Tax
Orders sold and delivered to Illinois addresses will be charged 8% Illinois sales tax.

Returns
We will accept returned merchandise for exchange, refund, or store credit for up to and not exceeding thirty (30) days after the ship date. Items returned after 30 days, as well as clearance and sale items, may only be exchanged or redeemed for store credit.

To qualify for exchange, merchandise must be in perfect resale condition.

The customer is responsible for all shipping costs associated with returning products to Global Hemp. Credit card refunds will be applied within 30 days of return processing.

All returns must receive a Return Authorization Number (RA#) prior to returning merchandise. Returns received without the appropriate RA# will be refused. An RA# can be obtained by contacting us.

Packaging
Global Hemp Store strongly believes in the mantra “reduce, reuse, recyle.” For example, all office paper is post-consumer recycled content.

Additionally, Global Hemp Store does not purchase loose packaging materials such as bubble wrap and packaging peanuts. Rather, we reuse loose packaging materials from both in-bound product suppliers and third-party organizations.

Reusing packaging materials not only allows Global Hemp Store to conserve natural resources, it also allows us to save money which in-turn allows us to pass the savings on to our customers.

Shipping
Most orders ship the same business day.

Shipping Carrier
Carriers include FedEx, UPS, and the United States Postal Service (USPS). Orders less than 4 pounds are usually less expensive when shipped via USPS Priority Mail.

Shipping Tracking Number
All shipments include a tracking number that is emailed to you for your convenience. Click here to track your package.

Shipping Charges to United States Addresses
Shipping rates are figured in real-time based on shipping weight and distance from Global Hemp (Peoria, IL 61603). US customers are allowed to choose from FedEx, United States Postal Service (USPS) Priority Mail, or UPS Ground. Packages equal to or less than 4 pounds are usually less expensive to ship via USPS. US customers can toggle back-and-forth using their Web Browsers back button to compare shipping rates in real-time while placing their order.

International Shipping

Global Hemp Store offers United States Postal Service (USPS) International Priority Mail as its sole shipping method for orders outside the US. USPS International Priority Mail general takes 2-5 business days, plus customs clearance to reach its destination.

Canada

• Goods valued under $20 Canadian dollars are duty and excise tax exempt. Goods over $20 Canadian dollars will be subject to the applicable duties and excise taxes.
• For all orders valued under $1,200 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of $5 Canadian dollars from the addressee (buyer).

All nations other than US and Canada

• Goods will be subject to the applicable duties and excise taxes.

Order Tracking

FedEx	UPS	USPS